Hey this sounds very reasonable, I am a software engineer and have launched several products and I can attest that offering services that have a cost without developing a structure for payments like this, and then offering to scale that to multiple users, is simply not sustainable and would degrate the potential for the business to provide longevity, which is in the interest of all of us users.
So I can dig this.
I can also understand being slammed with developing new features and not wanting to slow that down to update a simple website, its not the best use for the skillset at hand when you weigh the priorities of the feature development.
Part of what I am getting with this response was that folks were never, in the outset, offered the feature of having multiple users with multiple logins accessing the same account and getting all the notifications etc, it was a feature that was developed and then offered as a subscription, is that correct?
In that case there is actually no break in integrity in terms of this service offer warranting a “we better fix the site now” kind of prioritization, the feature was added for subscription users.
I know its hard for folks not developing software to fully wrap our heads around because most apps offer things like this so we figure it should be there as a baseline, but the actual reality of software development does not work like that. Every single feature like that one has to go through a development process involving brainstorming, technical roadmapping, deciding on the user experience look and feel, development, testing to make sure the code does not conflict with any other code or cause unforseen issues, testing and potentially refining the user experience once developed, and often releasing as a beta feature for testing by some audiences, then a full release, and all of that time and energy has a cost associated with it.
So even though many sites would allow this, they don’t do so without there being a cost associated with it, and offering a solid app structure that provides real value to people for free with an option to allow for additional features for a fee is a time tested and well loved strategy.
Clearly the workaround of sharing your login info is there if someone wants a quick way to accomplish this, and thats not blocked like with other apps ( netflix for example capps this )…
So, I would say this actually makes a lot of sense. Its not a broken promise. Its not a situation where someone tried to hide something from us.
Really, in essence, the dark side of the coin would be to do something like this, secretly, with intent to hide it from the user, and then have it be something essential to function… thats the thing that we see time and again and has, I believe, a radar up for that… and with this explanation, I think its not the case.
Peet - so you know, I am a software engineer and would be happy to update your site on contract the moment a need for that does hit the top of your priority list.