Cant connect vwc sensor with pulse hub

#1

CANT CONNECT VWC SENSOR WITH PULSE HUB

need to relogin over and over again,

tried:

  1. relogin
  2. redownload app
  3. 2x different 2.4ghz wifis
  4. reset device
  5. use other email

I am clueless, and a bit annoyed, that this is such a hassle to get to run…

#2

Have you tried re-installing the app? Perhaps power cycle if possible? I was able to connect in a relatively short amount of time. Either way I hope you get it worked out. CS is always an option.

#3

It appears you have done all I’ve suggested. Could simply be a defective device? I’m certain they’ll help you out if you connected customer care. Good Luck.

#4

They have a customer support number. I’ve used it and @John and team were very helpful:

By phone (M-F 9AM-5PM PT): 1‑888‑53‑PULSE
By email: support@pulsegrow.com
#5

We are actively investigating this issue and hope to resolve it today.

Thank you everyone.

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